Skip to main content

Search form

LOG IN TO ACCOUNT
Phone Icon 800.432.1012
Start or Stop Service
Home
Menu
  • My Account
    • Manage My Account
      • Start or Stop Service
      • Payment and Billing
      • Payment Assistance
      • Payment Arrangements
      • Pay As You Go
      • Street Light Maintenance
      • Tree Trimming Request
      • PVREA App
    • Member Info
      • Member Perks & Info
      • FAQs
      • Member Credits
      • Commonly Requested Forms
      • Rates
      • Fees & Charges
      • Rules & Regulations
      • Co-op Connections Program
  • Manage Energy
    • Renewable Energy
      • Cooperative Solar
      • Private Solar
      • DG Level II and III
      • Green Power Program
      • Request for Proposals
    • Resources
      • Rebates
      • Tips & Tools
      • Energy Assessments
      • Select-HVAC
      • Electric Vehicles
      • Home Energy Advisor
      • Power Peak
      • Power Peak Rewards
      • Building Benchmarking
  • Outages & Safety
    • Outages
      • Outage Center
      • Report Outage
      • Storm Safety Tips
      • Sign Up for Outage Alerts
    • Safety
      • Electrical Safety
      • Call Before You Dig
      • Trees & Power Lines
      • Electrical Safety Demos
  • My Community
    • For Our Community
      • Help Other Members
      • Reserve Community Room
      • Grassroots
      • Programs & Presentations
      • Sponsorships & Events
    • For Our Kids
      • Kids Corner
      • Youth Leadership Camp
      • Washington D.C. Youth Tour
      • Washington D.C. Youth Tour
      • Scholarships
      • Empower Grant Program
  • The Co-op
    • About Us
      • About PVREA
      • Contact Us
      • The Cooperative Difference
      • Where the Power Comes From
      • Service Territory
      • Board of Directors
      • Reports & Bylaws
    • News & Events
      • Board Meeting Schedule & Minutes
      • News
      • Construction Updates
      • Annual Meeting
      • 80 by 30 Goal
      • Careers
      • Events

Outage Center

Outage Center

Sometimes mother nature has a different plan in store. 

Report Outage View Outage Map Sign Up for Outage Alerts

 

Current Outage Updates

Follow us on Facebook and Twitter for up-to-date information on outages.

The quickest way to report an outage is through the PVREA App - https://pvrea.coop/app

 

How You're Updated

In the case of a large outage situation and/or severe weather, PVREA will update members with the best available information. Make sure you're signed up for real-time outage updates through the PVREA App. Learn how to sign up here.

Check this page for updates or check our Facebook page and Twitter feed. Because our Facebook and Twitter pages are not tied to our outage reporting system and are not monitored 24/7, please report all outages through PVREA's app or call 1-800-432-1012. 

Please note that our email and social media channels are not monitored 24/7. While even one of our members without power is a problem we take very seriously, in most cases we try to post only information about outages that last longer than an hour and affect a large number of members. During most minor power outages, the overwhelming majority of our members still have power. 

 

Before You Report an Outage

Sometimes a power outage in your home is not a co-op power outage, but instead an issue on your side of the meter. If PVREA responds to an outage report that was an issue within your home, you may be charged a trip charge. To deter a trip charge, follow these steps:

  1. Verify that your entire house is out. You may have just blown a fuse or tripped a breaker. 
  2. Check your meter and your main disconnect, which is located near your meter. Take a look at your meter to help determine if the outage is PVREA’s problem or a problem within your home. A meter with a digital display will have a blank screen which indicates that the problem is on the co-op’s side. When you see something displayed on the screen, this means that power is getting to the meter and it is not a co-op outage; it is an outage within your home. If you report an outage and we visit your home, and the problem is not on the co-op's side, you will be charged a trip charge. 
  3. If you believe the problem is on the co-op side, call the Cooperative to report the outage at 1-800-432-1012 or log on to SmartHub to report the outage online. Please do not email us or send us any outage reports via social media, as these channels are not monitored 24/7.

Report Your Outage

Report an outage by calling the co-op at 1-800-432-1012 or through your SmartHub online account.

Report Outage Online

Safety During the Storm.

In a storm, mother nature does her thing. So be prepared to keep you and your family safe.

Safety Tips

Outage FAQs

Who gets power restored first? Why can't you tell me exactly how long my power will be out?

View FAQs

Why do the lights go out?

How Your Power is Restored

Back to Top

Quick Links

  • Careers
  • Contact Us
  • Privacy Policy
  • Builders & Contractors, Commercial

Follow Us Online

Poudre Valley REA
7649 REA Parkway
Fort Collins, CO 80528
 

Translate this page

 

"A Touchstone Energy Cooperative"

©2023 Poudre Valley REA, Inc

  • My Account
    • Manage My Account
      • Start or Stop Service
      • Payment and Billing
      • Payment Assistance
      • Payment Arrangements
      • Pay As You Go
      • Street Light Maintenance
      • Tree Trimming Request
      • PVREA App
    • Member Info
      • Member Perks & Info
      • FAQs
      • Member Credits
      • Commonly Requested Forms
      • Rates
      • Fees & Charges
      • Rules & Regulations
      • Co-op Connections Program
  • Manage Energy
    • Renewable Energy
      • Cooperative Solar
      • Private Solar
      • DG Level II and III
      • Green Power Program
      • Request for Proposals
    • Resources
      • Rebates
      • Tips & Tools
      • Energy Assessments
      • Select-HVAC
      • Electric Vehicles
      • Home Energy Advisor
      • Power Peak Rewards
      • Power Peak
      • Building Benchmarking
  • Outages & Safety
    • Outages
      • Outage Center
      • Report Outage
      • Storm Safety Tips
      • Sign Up for Outage Alerts
    • Safety
      • Electrical Safety
      • Call Before You Dig
      • Trees & Power Lines
      • Electrical Safety Demos
  • My Community
    • For Our Community
      • Help Other Members
      • Reserve Community Room
      • Grassroots
      • Programs & Presentations
      • Sponsorships & Events
    • For Our Kids
      • Kids Corner
      • Youth Leadership Camp
      • Washington D.C. Youth Tour
      • Scholarships
      • Empower Grant Program
  • The Co-op
    • About Us
      • About PVREA
      • Contact Us
      • The Cooperative Difference
      • Where the Power Comes From
      • Service Territory
      • Board of Directors
      • Reports & Bylaws
    • News & Events
      • Board Meeting Schedule & Minutes
      • News
      • Construction Updates
      • Annual Meeting
      • 80 by 30 Goal
      • Careers
      • Events