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FAQs

All the answers to your frequently asked questions.

Why am I being charged a facilities charge?

The facilities charge is a flat, monthly fee charged per meter, and it is not dependent on how much energy you use. PVREA members all need a reliable energy grid, so members all share in the costs of building and maintaining it through the facilities charge.

Even if your lights aren’t on, PVREA still supplies all of the materials and maintenance needed to provide power to your home or business. In order to recover these costs, a utility has essentially two options: recover all fixed cost through rates, or recover a significant portion through a facilities charge fairly distributed throughout the entire membership based on the members’ class of service. 

Recovering our fixed costs appropriately through the facilities charge reduces our risk of being dependent on weather extremes and allows us to collect our real costs of service each and every month. This approach also provides to you, our members, greater consistency in your billing each month and fairness. You can be confident knowing you are paying your “fair share” for your particular class of service. Learn more about your electric bill here.

What are member credits?

PVREA belongs to the community it serves, so any margins remaining after all expenses have been paid are returned to the members in proportion to their electrical usage. After reviewing the cooperatives financial standing, the Board of Directors can declare a retirement, where all or part of your share is returned to you, the member. Learn more about member credits.

Would it be possible to have my due date changed?

Unfortunately not at this time.  Billing cycles and subsequently, due dates, are determined by your service location. However, we will continue to monitor the feasibility of this feature for the future.

How can I set up Auto-Pay to draft from my debit or credit card?

Members can set up Auto Pay from a debit or credit card through their online account in PVREA's app.

May I select my Auto-pay date?

Auto-pay cycles run concurrent with the billing cycle for your particular service location.  At this time, we can’t accommodate personal selections for Auto-pay dates.  We will continue to monitor the feasibility of this feature for the future.  

I am not able to pay my electric bill; is there any assistance available?

There are options for members who need financial assistance with their bill. Click here to learn more. Also, consider switching your account to Pay As You Go.

How do I sign up for paperless billing?

Log in to PVREA's App and set your settings to receive your bill via email or with a text notification.

Navigate to "My Profile" in the menu, and select "My Information". On the left hand side of the page, select the "Update My Printed Bill Settings" tab. Here you can toggle your printed bill status to "off".

Help! I'm locked out of my account.

Users are locked out of their online account after 6 unsuccessful attempts to log in. If you are locked out, you may have typed in the wrong password or wrong email address. 

Your account will unlock after 30 minutes. If you need to reset your password, simply click on the "Reset Password" link on the PVREA app login webage. If you need to make a payment immediately and are locked out of your account, you can pay online without logging in by clicking here. 

And remember, members can always make a secure payment over the phone anytime by calling 1-800-432-1012. 

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Poudre Valley REA
7649 REA Parkway
Fort Collins, CO 80528
 

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"A Touchstone Energy Cooperative"

©2023 Poudre Valley REA, Inc

  • My Account
    • Manage My Account
      • Start or Stop Service
      • Payment and Billing
      • Payment Assistance
      • Payment Arrangements
      • Pay As You Go
      • Street Light Maintenance
      • Tree Trimming Request
      • PVREA App
    • Member Info
      • Member Perks & Info
      • FAQs
      • Member Credits
      • Commonly Requested Forms
      • Rates
      • Fees & Charges
      • Rules & Regulations
      • Co-op Connections Program
  • Manage Energy
    • Renewable Energy
      • Cooperative Solar
      • Private Solar
      • DG Level II and III
      • Green Power Program
      • Request for Proposals
    • Resources
      • Rebates
      • Tips & Tools
      • Energy Assessments
      • Select-HVAC
      • Electric Vehicles
      • Home Energy Advisor
      • Power Peak Rewards
      • Power Peak
      • Building Benchmarking
  • Outages & Safety
    • Outages
      • Outage Center
      • Report Outage
      • Storm Safety Tips
      • Sign Up for Outage Alerts
    • Safety
      • Electrical Safety
      • Call Before You Dig
      • Trees & Power Lines
      • Electrical Safety Demos
  • My Community
    • For Our Community
      • Help Other Members
      • Reserve Community Room
      • Grassroots
      • Programs & Presentations
      • Sponsorships & Events
    • For Our Kids
      • Kids Corner
      • Youth Leadership Camp
      • Washington D.C. Youth Tour
      • Scholarships
      • Empower Grant Program
  • The Co-op
    • About Us
      • About PVREA
      • Contact Us
      • The Cooperative Difference
      • Where the Power Comes From
      • Service Territory
      • Board of Directors
      • Reports & Bylaws
    • News & Events
      • Board Meeting Schedule & Minutes
      • News
      • Construction Updates
      • Annual Meeting
      • 80 by 30 Goal
      • Careers
      • Events